Shipping policy
Shipping Policy
Processing Time
All S'More Trails Co products are made-to-order to reduce waste and ensure quality. Once you place your order, our production partner begins creating your item specifically for you.
- Production time: 2-5 business days
- Shipping time: 3-7 business days within the United States
Please allow 5-12 business days total from the time you place your order until it arrives at your door.
Shipping Methods & Costs
We ship all orders from facilities within the United States through our trusted fulfillment partner, Gelato. This allows us to produce and ship locally, reducing environmental impact and delivery times.
Shipping costs are calculated at checkout based on your location and order size.
Domestic Shipping (United States)
We currently ship to all 50 U.S. states. Standard shipping typically takes 3-7 business days after production is complete.
International Shipping
At this time, we only ship within the United States. We hope to expand internationally in the future!
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey to you.
Shipping Address
Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately through our contact page - we can only make changes before the order goes into production.
Lost or Delayed Packages
If your order hasn't arrived within the expected timeframe (5-12 business days from order date), please contact us through our contact page with your order number. We'll work with our shipping partner to locate your package and resolve the issue.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage. We'll send you a replacement at no additional cost. See our FAQ - Returns & Exchanges page for more details.
Production & Shipping During Peak Times
During holidays and peak seasons, production and shipping times may be slightly longer. We'll notify you of any expected delays.
Questions?
If you have questions about shipping or your order status, please reach out through our contact page. We're here to help!
