Refund policy

Refund Policy

Our Commitment

At S'More Trails Co, we want you to love your gear. If you're not completely satisfied with your purchase, we're here to help.

Made-to-Order Products

Because all of our products are custom-made specifically for you, we can only accept returns and issue refunds in the following circumstances:

  • The item arrives damaged or defective
  • We made an error with your order (wrong item, wrong design, printing error, etc.)
  • The item significantly differs from the product description

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order through our contact page. Include your order number and photos of the issue. We'll send you a replacement at no additional cost or issue a full refund—your choice.

Order Errors

If we made a mistake with your order, we'll make it right. Contact us within 7 days of receiving your order, and we'll send a replacement or provide a full refund.

What We Cannot Accept

Due to the custom, made-to-order nature of our products, we cannot accept returns or offer refunds for:

  • Change of mind or buyer's remorse
  • Incorrect size ordered by the customer
  • Color or style preference changes
  • Items that have been worn, washed, or used

Size Concerns

We strongly recommend reviewing our size charts carefully before ordering. If you're unsure about sizing, please contact us before placing your order—we're happy to help! Unfortunately, we cannot accept returns or exchanges for sizing mistakes.

How to Request a Refund

Contact us through our contact page within 7 days of receiving your order. Please include:

  • Your order number
  • Description of the issue
  • Photos of the damaged or incorrect item

We'll respond within 24-48 hours and work to resolve the issue quickly.

Refund Processing Time

Once we approve your refund request, we'll process it within 5-7 business days. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.

Return Shipping

If the item is damaged, defective, or we made an error, we'll provide a prepaid return label. For all other approved returns, return shipping costs are the customer's responsibility.

Exchanges

Because each item is custom-made, we cannot offer direct exchanges. If you need a different size or color and your original order qualifies for a return, you would need to place a new order for the item you want.

Questions?

If you have questions about our refund policy, please visit our FAQ page or contact us through our contact page.